Privacy Policy

Information We Collect

When you open an account or use our services we collect personal data that you give us directly. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. To comply with licensing and anti-money laundering obligations we also require identity verification documents such as a passport or driving licence and proof of address.

We automatically collect certain technical information whenever you visit our site. This includes your IP address, browser type and version, device operating system, pages visited, time spent on each page and referral sources. We may also receive information about you from third-party identity verification and fraud prevention partners.

How We Use Your Information

We use the personal data we collect to provide and improve our gaming services, process deposits and withdrawals, manage your account and verify your identity. This allows us to deliver a personalised experience, detect and prevent fraud, meet our legal and regulatory responsibilities, and communicate important updates or offers that may be of interest.

Marketing communications are only sent where you have given us consent or where we have a legitimate interest. You can change your marketing preferences at any time by adjusting your account settings or contacting customer support.

Sharing and Disclosure

We do not sell your personal data to third parties. Information may be shared with carefully selected service providers who assist us in operating the platform. These include payment processors, identity verification agencies, hosting providers, analytics partners and professional advisers. All such parties are contractually obliged to keep your data secure and to use it only for the purposes we specify.

We may also disclose personal data where required by law, regulation or court order, or to protect the rights, property or safety of BetVickers Casino, our customers or the public. This includes sharing information with the UK Gambling Commission or other regulatory authorities when necessary.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyse traffic and tailor content to your preferences. Essential cookies allow you to move around the site and use key features such as account login and game play. Analytical and preference cookies help us understand how the site is used and remember your choices.

You can manage or disable cookies through your browser settings. Please note that restricting certain cookies may affect the performance and features available to you on the platform.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These measures include encryption of sensitive information, secure servers, access controls and regular security reviews.

Your Rights

You have the right to access the personal data we hold about you, to request correction of inaccurate information, and in certain circumstances to ask for its deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights please contact our customer support team. We will respond to your request within one month, or sooner where practicable. If you are unhappy with our response you have the right to complain to the Information Commissioner’s Office.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. Where personal data is transferred to countries that do not offer an equivalent level of protection, we ensure suitable safeguards are in place through approved transfer mechanisms and contractual protections.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once no longer required, we securely delete or anonymise the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we use your information.

Contacting Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility or by using the contact details available on our website.